Terms of service

These terms cover your use of hairyoulove.com and the Hair Care Consultation. Using the site means you accept them.

What this service is

Your personal hair consultation is based on the answers you provide and our researched product library. It does not physically test your hair and it is not a medical diagnosis.

It is cosmetic hair-care guidance: suggestions about products and routine, based on what you tell us and on researched information about product formulas. It is not medical advice, it does not diagnose or treat any condition, and it is not a substitute for a qualified clinician. If you have sudden shedding, pain, sores, or a scalp problem that is not settling, see a professional.

What we do not promise

Hair is individual and so are results. We do not guarantee any particular outcome, and we do not promise that a recommended product will suit you. We promise only that we picked it for stated reasons from stated information, and showed you those reasons.

Product formulas, prices, sizes and availability change without notice, and manufacturers reformulate without renaming. When an ingredient matters to you, compare our information against the package in your hand before you buy.

We are not the seller of any product we mention, we do not take payment for placement, and we are not responsible for what a retailer does.

Who can use it

You must be 18 or older. You can keep a profile for someone else, such as a parent you care for, when they are happy for you to; for a child, when you are their parent or guardian. You are responsible for the accuracy of what you tell us. The plan is only as good as the answers behind it.

Your account

Signing in works by a single-use link sent to your email address. Anyone with access to your inbox can therefore reach your account, so keep it secure. Tell us at hello@hairyoulove.com if you think someone else has got in.

You can change the address you sign in with, and delete your account, at any time in Account settings; you can also ask us to do either. We may suspend an account that is being used to abuse the service or to scrape the library.

Payment, follow-ups and renewal

The Hair Care Consultation costs $49 once and includes 60 days (1,440 hours) of follow-up questions and plan updates from successful payment. It never renews. The 12-month option costs $99, includes the Hair Care Consultation and 12 months of follow-ups from payment, and is either one payment with no renewal or, if you choose it at checkout, renews each year at the amount shown until you turn renewal off in Account. We email you 35 and 20 days before each renewal with the date and the amount. Turning renewal off stops future charges and keeps your paid year. While a paid 60-day consultation is open, you can make it 12 months for $50; the year ends 12 months after the consultation payment. Payments are available to customers in the United States. Invitation grants keep their promised terms. Saved guidance stays readable when follow-ups end.

While a paid 60-day consultation is open, the $49 counts toward a year: 12 months of follow-ups for $50, ending 12 months after the consultation payment. After that, a year starts at payment.

Hair-care chat is planned. When it arrives it will be part of follow-ups at either length.

Stripe handles payment; we never see your card details. Turn renewal off in Account settings.

What belongs to whom

The site, the product library, the research behind it and the wording of your plan belong to us. Your answers and photos belong to you. You let us store and read them only to provide the service to you, as our privacy policy describes.

Your plan is for your own personal use. You are welcome to show it to your stylist or your friends. You may not republish the library, scrape it, or resell what is in it.

Liability

We provide the service as it is. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to what you paid us.

Nothing here limits liability that cannot be limited by law, and nothing here affects the statutory rights you have as a consumer.

Changes

We may update these terms. If a change matters, we will date it on this page. Continuing to use the site after that means you accept the new version. This version is from 12 October 2026.

Contact

Email hello@hairyoulove.com.