Terms of service

These terms cover your use of hairyoulove.com and the Personal Hair Consultation. Using the site means you accept them.

What this service is

Your personal hair consultation is based on the answers you provide and our researched product library. It does not physically test your hair and it is not a medical diagnosis.

It is cosmetic hair-care guidance: suggestions about products and routine, based on what you tell us and on researched information about product formulas. It is not medical advice, it does not diagnose or treat any condition, and it is not a substitute for a qualified clinician. If you have sudden shedding, pain, sores, or a scalp problem that is not settling, see a professional.

What we do not promise

Hair is individual and so are results. We do not guarantee any particular outcome, and we do not promise that a recommended product will suit you — only that we picked it for stated reasons from stated information, and showed you those reasons.

Product formulas, prices, sizes and availability change without notice, and manufacturers reformulate without renaming. When an ingredient matters to you, compare our information against the package in your hand before you buy.

We are not the seller of any product we mention, we do not take payment for placement, and we are not responsible for what a retailer does.

Who can use it

You must be 18 or older. You are responsible for the accuracy of what you tell us — the plan is only as good as the answers behind it.

Your account

Signing in works by a single-use link sent to your email address. Anyone with access to your inbox can therefore reach your account, so keep it secure. Tell us at hello@hairyoulove.com if you think someone else has got in.

You can change the address you sign in with, and delete your account, at any time in Account settings; you can also ask us to do either. We may suspend an account that is being used to abuse the service or to scrape the library.

Payment

Shelf Check is free. The Personal Hair Consultation costs $49.00 one-time, with 30 days of answer edits and guidance updates from payment. It does not renew automatically. Prices and deliverables are shown before checkout. Stripe handles payment; we never see your card details.

Once you have paid, your plan stays available to you while your account exists.

Membership

New membership costs $199 per year and adds 12 months of answer edits and guidance updates after any remaining paid consultation access. If your consultation has ended, the 12 months start when you join. Membership billing starts when you join and renews annually; your access end date is shown separately in Account. An invitation adds its included membership months after any remaining paid consultation access, with no automatic renewal. Hair-care chat is planned and is not available yet. Membership is optional; an active consultation window already includes supported updates. Earlier purchases and grants retain their original price and access terms.

We send a renewal reminder seven days before the scheduled charge with its date and expected amount. Your billing account shows the current schedule and applicable discounts or taxes.

It renews once a year on the same date and charges the card you used, until you cancel. We will tell you before any price change, and a new price only ever applies to a renewal you have been told about.

You can cancel at any time in Account settings. Cancelling stops the next renewal; you keep access through the included access end date shown in Account, and nothing further is charged. There is no cancellation fee, no notice period, and nothing to ask us for.

What belongs to whom

The site, the product library, the research behind it and the wording of your plan belong to us. Your answers belong to you.

Your plan is for your own personal use. You are welcome to show it to your stylist or your friends. You may not republish the library, scrape it, or resell what is in it.

Liability

We provide the service as it is. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to what you paid us.

Nothing here limits liability that cannot be limited by law — and nothing here affects the statutory rights you have as a consumer.

Changes

We may update these terms. If a change matters, we will date it on this page. Continuing to use the site after that means you accept the new version. This version is from 12 September 2026.

Contact

Email hello@hairyoulove.com.