Consumer Health Data Privacy Policy
The health information we keep, why, and how to see or delete it.
Last updated 12 October 2026.
This policy covers health information about you that Hair You Love keeps, as Washington’s My Health My Data Act and Nevada’s consumer health data law describe it. Our full privacy policy covers everything else.
What we collect
Only what you choose to tell us or show us in a consultation or on your profile:
- answers about shedding, thinning or hair loss;
- what you notice on your scalp;
- medicines, supplements and cancer treatment you choose to mention;
- allergies and reactions to products;
- changes such as pregnancy or menopause that you mention;
- photos of your hair you add, including your face if it is in them.
Where it comes from
From you, or from the person who keeps your profile for you. We never buy it or collect it from anyone else.
Why we use it
To make your hair plan, answer your questions, choose products for you, and keep your profile up to date. Nothing else.
Who receives it
No one. We never sell or share it. Supabase, Cloudflare, Anthropic and Google process it for us, under contract, only to provide the service; the privacy policy says what each one does.
Your rights
You can ask to see what we hold and who has received it, to delete it, or to stop us using it. Delete photos or answers in My Hair, or your whole account in Account settings. Or email hello@hairyoulove.com. We complete requests within 45 days. Deletion reaches the companies above, and our backup copies within 90 days.
If we say no
Reply to our answer to appeal. We answer an appeal within 45 days. If you still disagree, you can contact the Washington State Attorney General or the Nevada Attorney General.