Questions, answered plainly

Yes, from the detail itself. Every hair detail, product and routine entry on your profile has its own Edit control: it opens that one question, shows your current answer, and returns you to the same spot when you save. Answers you have already given are reused, so a new concern or context asks only what is missing.

Your free basics and product preferences can be updated up to five times a day. The rest can be changed while your follow-ups last: 60 days with the $49 option, or 12 months with the $99 option. Guidance that reads a changed answer is checked again on its own; everything else stays as it was.

A written plan built from your own answers: the order to do things in, which products match your hair and why each one was chosen, how much to use and where, what to expect over the next few weeks, and one experiment worth trying next.

You can read your plan any time by signing in. It is not a one-time download.

About five minutes to start: you tell us what is going on with your hair, in your own words, and we show you what we understand. The rest of the consultation is a set of sections filled in from what you said; finishing them usually takes fifteen to twenty minutes, in one sitting or several. Your answers save as you go, and we email you a link so you can pick up where you left off on any device.

The Product Consultation is free and needs no account; once you see your results you can save them with your email. The Hair Care Consultation is $49 with 60 days of follow-up questions and plan updates, or $99 with 12 months. The $49 option is one payment. The 12-month option is one payment too, unless you choose at checkout to renew it each year. Start with 60 days and want the year? While your 60 days last, make it 12 months for $50. Payments are for customers in the United States. You never have to buy a product.

The consultation is free to start. You tell us what is going on and see what we understand before you decide whether to pay, and the price is shown before checkout. Paying opens the rest of the consultation and your hair profile. You are not required to buy anything. The products in your plan are ordinary ones you can get wherever you already shop.

No. Your personal hair consultation is based on the answers you provide and our researched product library. It does not physically test your hair and it is not a medical diagnosis.

Instead, it takes what you already know about your hair (how it behaves when wet, how fast your scalp gets oily, what has and has not worked) and matches that against a researched library of product formulas.

From our own product library. Every product in it has been researched from the manufacturer's own ingredient list and published information, and each entry records where the information came from so it can be checked. We read the formula rather than the marketing copy on the front of the bottle.

Your answers become a set of requirements, such as how much richness, how much cleansing and what to avoid. Products are matched against those requirements first. Price and convenience are considered after suitability, never instead of it.

You can browse the whole library yourself at the product library, and read what any individual ingredient does at the ingredient library.

No. No brand pays to appear in the library, to rank higher in it, or to be included in anyone's plan. We do not currently earn a commission on any link on this site. If that ever changes, we will label it plainly and keep it separate from how products are ranked.

No. This is cosmetic hair-care guidance. It does not diagnose or treat any condition.

Sudden shedding, pain, sores, or a scalp that is not settling down are worth taking to a qualified clinician rather than to a shampoo.

Before you pay or use a coupon code, we ask you to sign in with Google or a six-digit sign-in code we email you. This saves your purchase and answers together, so finishing the questionnaire takes you straight to your hair profile.

Go to the sign-in page. If the email you used is a Google account, choose Continue with Google and pick that account. Otherwise enter the email address you used and we send you both a sign-in link and a six-digit code. Click the link to sign in on that device, or enter the code on the page where you requested it. Reading email on your phone while using your computer? Enter the code on your computer. Use either option once within ten minutes. There is no password to remember or lose.

The emailed link works once and expires. If it has sat in your inbox too long, request a new one.

Free. On recall alerts, pick the products you use and confirm your email with a six-digit code. We check US FDA and Health Canada recall notices every day and match them to the products in our library. We can’t promise to catch every recall, so keep an eye on news from the brands you use too. If one of your products gets a recall notice, we email you what the company said and the codes to check on your bottle.

The list is the same one on your profile, so products you add from a product page or a consultation are covered too. A product you stop using stays covered for a year.

Add it as you typed it. We don’t have this one in our library yet, so we can’t watch it until we add it. We’ve noted it to add.

Every recall email has a one-click link to stop them, and Account settings has the same switch. Your list stays on your profile either way.

The United States, for now. The product library is priced and stocked for US shoppers, so a plan built for somewhere else would point you at products you cannot easily buy. You are welcome to read the library from anywhere.

We use them to build your plan, and we keep them so your plan stays available when you sign back in. We do not sell them, and we do not use them to advertise to you. There is no third-party analytics on this site.

The full detail is in the privacy policy.

Sign in and open Account settings, where you can download a copy of everything we hold and delete your account outright. Deletion is immediate in the live service and removes your profile, your answers and your plan; our nightly backup copies expire on the schedule described in the privacy policy.

You can also email hello@hairyoulove.com from the address you signed up with and ask us to do it for you.

Records of any payment stay with our payment processor, because we are required to keep them.

Email hello@hairyoulove.com. We answer within one business day. There is no phone line or chat window: one person reads that inbox and replies properly.