Get in touch
One inbox, read by a person, answered within one business day.
Email us
We answer within one business day. There is no phone line and no chat window — one person reads this inbox and replies properly.
Before you write
Most questions are already answered on the FAQ page — what you get, what it costs, how products are chosen, and what happens to your answers.
What helps
To save a round trip, tell us:
- the email address you used, if you have started a consultation;
- what you were doing when something went wrong;
- what you expected to happen instead.
Deleting your data? You do not have to ask: sign in and open Account settings, where you can download a copy of everything and delete the account yourself. Writing to us from the address on your account works too. See the privacy policy for what gets removed.
Your routine, in the order you do it
Free to start: tell us what’s going on, and see what we understand before you pay.
Start your consultation$49.00 once, for your consultation and hair profile. No subscription, no required purchases.